oceanpower
slogan
Service
How To Use
How To Clean
F&A

 

Middle East and Middle&North America:
Direct Line :+86-755-83869997
Tel No: +86-755-83300666 - 7127

Asia and Australia:
Direct Line : +86-755-83893553
Tel No: +86-755-83300666 - 7121

Africa and Latin America:
Direct Line : +86-755-83416392
Tel No: +86-755-83300666 – 7106

Europe:
Direct Line : +86-755-83891370
Tel No: +86-755-83300666 – 8908

 
 
FAQ (Frequently Asked Questions)
 

Q:What is the life period of your machines?
A:
Used in the right way, our machine can work for over 10 years.
    For,
⑴Important spare parts of the machines are from Europe, for example, the compressors are Maneurope, Aspera , ACC or Danfoss and the expansion valve is Danfoss from Denmark.
⑵ Before leaving our factory, our machine has to go through a series of very strict tests, such as~~``  to guarantee their stable performance.
It is we that set the “National Standard of Soft Ice Cream Machine” in China and our machine has got UL,ETL,NSF,GS, CE,CBGOST and ROHS certification.

Q:What is the optimal operation condition of your machines?
A:
  Voltage                                           220V(198V~232V) 110V(98V~120V)
     Operating air temperature          10℃ ~ 42℃
     Relative air humidity                     Less than 90%
     Height above sea level                 under 2000m

Q: What is the overrun of your machines?
A: The overrun of ice cream depends on the machine, powder or mix, and working environment. Usually the overrun of our ice cream machine with gravity air tube can reach 30%~35%.

Q: What is the output of the machines?
A: Different models have different output,general speaking,our machines' output have three level: 200 cones/hour; 300 cones/hour,510 cones/hour.and each cone contains about 60g. Ice cream powder is Ikg/bag. Ikg powder mixed with 2.5litres water can make 50 cones of ice cream.

Q: What are the options of the machine?
A:
(1) Cone Dispenser; It is made of stainless steel and will facilitate you while releasing ice cream;
(2) Customized front panel;
(3) Frequency conversion; It will lower the noise and assure the more stable performance of the machine;
(4) Pre-cooling system (compressor: 106W/R134A);
(5) Air-pump;

Q: What can you provide apart from ice cream machine?
A:
(1) Ice cream powder;
(2) Cone Ice Cream Light;

Q: What kind of after-sale service and technical support can you give us?
A:
⑴ Spare Parts. In normal practice, we provide one set of plastic spare parts together with each machine. Also we will provide you with extra spare parts for maintenance.The spare parts list is as follows:

Accessory Number

Name

Model

Quantity/Unit

BZ0051001

O-ring

Φ105×5.7

2 pics

 BZ0052003

Draw value O-ring

Φ33×3.1

7 pics

BZ0067001

Center draw value O-ring

 

1 pic

FY0033001

Disinfector

15g

10 bags

FY0095002

Lubrican

100g

1

JG0016001

Ripple-sealed ring

 

2 pics

JG0028002

Design cap

 

3 pics

(2) Once the problem occurs, you can contact us either by phone, fax or e-mail. We will give you the technical guidance about how to fix the problem, how to maintain the machines and the best operation methods. The picture of the machine in trouble and the detailed illustration of the problem will facilitate us to provide you with an accurate solution.

 Q: What about the price term and payment term?
A: Price term: FOB & CIF&CNF
Payment term:
(1) 100% T/T in advance; for one or two pics, we only accept this payment term;
(2) L/C at sight; for the safe collection of payment, the issuing bank should be international bank of sound reputation.
(3) 30%T/T and 70% L/C
(4) 50%T/T in advance and the remaining 50% should be paid within five days after we send the buyer the copy of B/L.

Q: How can we know how to operate the machines or the special things that we should note?
A
: We will offer operation manual and VCD of English version together with each machine. They will give you a clear view about general information, installation, operating instruction, cleaning and sanitizing of our machines. You can always resort to them whenever you have any questions.

Q: What are the points that demand special attention?
A:
Voltage range. Please note that the voltage range for the normal working of our machines is 198V~240V. In countries where voltages is not stable and often exceeds that range, it is suggested that a stabilizer be installed;
Frozen cylinder phenomena. Sometimes even when the voltage and current are normal, Frozen cylinder phenomena may also occur. The reason may be that after the ice cream is ready, you draw too much mix from one cylinder and mix in two cylinders became imbalanced.
O-rings; After being used for a long time, the O-rings would lose its flexibility. It is advised that you’d better not wash the O-rings in the water exceeding 40 degrees and they should be changed every 3 or 4 months.

Q: How many machines and how much powder can be loaded in one container?
A:

Please note:
①The machines have to be placed upright to avoid the failure of the compressor.
②No heavy items is allowed to be put on the machines during transport. Usually our customers choose to fill in the space with ice cream powder or other lighter goods.

Q: What is the pre-cooling system and its advantage over the common models?
A: The pre-cooling models, namely OP138CS, OP238C, OP132BA, have two compressors thus have two independent cooling systems. The pre-cooling compressor can still enables the temperature of the mix in the hoppers to stay at about 4 degrees when the main compressor is turned off.

Thus, if the mix in the hoppers has not been used out, you do not have to draw them out, wash the machine or store the mix in the refrigerator. Just turn on the pre-cooling compressor and the mix will be kept fresh. It will save labor, time and water.

Q: Do you also do OEM?
A: Yes, OEM is part of our business, but additional fees will be charged for that and it may take some extra days.

Q: What are the delivery procedures (for T/T)?

Please note:
The preparing time varies according to the model and quantity. Normally it will take about 10 days to prepare the machines to be loaded in one 20ft container.
We will arrange for the delivery ASAP and report to you the instant status of the goods during preparation and transport.

Q: What is the pre-cooling system and its advantage over the common models?
A: The pre-cooling models, namely OP138C, 132BA, HC118, have two compressors thus have two independent cooling systems. The pre-cooling compressor can still enables the temperature of the mix in the hoppers to stay at about 4 degrees when the main compressor is turned off.

Thus, if the mix in the hoppers has not been used out, you do not have to draw them out,wash the machine or store the mix in the refrigerator. Just turn on the pre-cooling compressor and the mix will be kept fresh. It will save labor, time and water.

Q:Does your ice cream machine also can make frozen yogurt?
A: Yes.Actually,all of our soft ice cream machine can make frozen yogurt perfectly.

Q: Do you also supply the ice cream powder as well as machines?
A: Yes, we are also ice cream powder manufacturer. When you place order for the machines, we would offer you some powder samples for free. You can test it first.

If you want to import, you are kindly requested to make out whether there is a standard for imported ice cream powder in your country. If you need the Sanitation Certificate, kindly confirm all these can help you with customs clearance. We will do it according to China standard if there is no standard.
The minimum quantity required per order is 1.2ton.

Q: What if we want to be your agents?
A: We welcome you very much to be our agents. We should sign an agreement in which rights and obligations of both sides are detailedly stipulated.

 

 
Close
 Contact MeContact Me
Middle East and Middle&North America
Direct Line :+86-755-83869997
Tel No: +86-755-83300666 - 7127
Asia and Australia
Direct Line : +86-755-83893553
Tel No: +86-755-83300666 - 7121
Africa and Latin America
Direct Line : +86-755-83416392
Tel No: +86-755-83300666 – 7106

Europe
Direct Line : +86-755-83891370

footer